We currently ship to Malaysia and Singapore. Our fulfillment center is based in Selangor, Malaysia.
We charge a flat rate of 9 MYR to orders going to Malaysia, and 19 MYR to orders in Singapore. We currently use NinjaVan as our courier. We offer free shipping for orders above a specified amount too. Yay!
You can pay via Cash On Delivery thru NinjaVan. You can pay via credit card through 2Checkout as well.
We process orders 1-2 working days. Deliveries may take 2-5 working days that are bound for East Malaysia. For orders bound for West Malaysia and Singapore, it may take 10-14 working days. Once your order is ready for shipping, a shipment confirmation will be sent to your email and contact number. Delivery details will be provided in your confirmation email. We are shipping from Malaysia.
We will not shoulder any customs fees or import/export duties that may go along with the delivery of your item to your shipping address.
We use NinjaVan for Malaysia and Singapore. You may view our delivery policies by clicking here.
Send an e-mail to firstname.lastname@example.org We'll be able to recheck our warehouse for availability. Our customer service is available is Monday to Saturday 9:00 AM to 6:00 PM (PST).
Immediately send your complaint alongside an image of your package and order details to email@example.com We'll take care of you.
Yes, we do accept refunds provided that your request has met our refunds policy. Kindly see our refund policy by clicking this.
If you have more questions, please email firstname.lastname@example.org and we'll be happy to assist you.
You may view our refund policy by clicking this link.
Return and Exchange
For exchange request/s, please email email@example.com Please bear in mind that items that are on sale and marked down price cannot be exchanged.
If you wish to apply for an exchange, please send a message to firstname.lastname@example.org and we'll help you with the process. Our fulfillment center is based in Selangor, Malaysia.
Product review requests are sent to your email. Please expect it within 14 days upon receiving your purchase.
We always have room for fresh talent. You may view our list of job openings here. If you don't find a post you like, feel free to send us a letter at email@example.com expressing what kind of work you want to do with us.
Get in touch by writing to Camille (firstname.lastname@example.org). You may also get in touch through Facebook - facebook.com/shopstraightforward. Our hotline is only available Monday to Saturday 9:00 AM to 6:00 PM (PST).