Delivery Policy

Straightforward ships via Ninja Van for Malaysia and Singapore (www.ninjavan.co/en-my). You may track your orders from their website. A tracking number will be given to you, as soon as our operations team processes your order.

Deliveries may take 2-5 working days that are bound for East Malaysia. For orders bound for West Malaysia and Singapore, it may take 10-14 working days. Once your order is ready for shipping, a shipment confirmation will be sent to your email and contact number. Delivery details will be provided in your confirmation email.

Please note that we are shipping from our fulfillment center in Selangor, Malaysia.

Straightforward will not shoulder any customs fees or import/export duties that may go along with the delivery of your item to your shipping address.

Questions about our Shipping Policy should be sent to us at  julia@shopstraightforward.com.